Business Details
Emergency
services
Trusted Gas Central Heating & Plumbing Services
Established as a trusted provider of gas central heating and plumbing solutions, we combine extensive industry expertise with a commitment to customer satisfaction. Our Gas Safe Registered engineers deliver reliable installations, repairs, and maintenance across Derby, Swadlincote, and Burton-upon-Trent. Specialising in energy-efficient boilers and smart heating systems, we prioritise long-term reliability and comfort for residential and commercial clients. With decades of collective experience, we offer tailored advice, competitive pricing, and comprehensive warranties up to 10 years. Our newly formed limited company structure enhances accountability while maintaining the personalised service our clients expect. From emergency breakdowns to planned upgrades, we ensure minimal disruption and maximum efficiency. All work adheres to strict safety standards, including annual gas safety certifications for landlords. Transparent communication and free, no-obligation quotes underpin our approach, ensuring informed decisions for every project. Our partnerships with leading boiler manufacturers guarantee quality parts and extended warranty coverage. Committed to continuous improvement, we stay at the forefront of heating technology to deliver sustainable, cost-effective solutions tailored to evolving client needs.
Services
Gas boiler installation
Central heating repair
Boiler servicing
Landlord certificates
Plumbing maintenance
Served areas
- Midlands - Staffordshire, Nottinghamshire, Derbyshire & Leicestershire
Highlights and features
- Gas Safe Registered engineers ensure safety and compliance
- Energy-efficient boilers reduce long-term heating costs
- Smart heating solutions with wireless thermostats available
- Boiler warranties up to 10 years for added peace of mind
- Free, no-obligation quotes for all heating and plumbing projects
Associations and certifications
- Gas Safe Register
What people say
Prompt emergency service
Professional engineers
Competitive pricing
Energy savings achieved
Excellent communication
Services
Gas boiler installation
We supply and install energy-efficient gas boilers tailored to property requirements, including combi, condensing, and system boilers. Our engineers ensure optimal flow rates, compatible controls, and manufacturer warranty registration. Comprehensive project management covers coordination with electricians, suppliers, and certification bodies for seamless installations.
Central heating repair
24/7 emergency boiler repair service addressing heating failures, leaks, and system malfunctions. Gas Safe engineers respond promptly to restore hot water and heating, servicing all major brands including Worcester Bosch, Vaillant, and Baxi with guaranteed parts availability.
Boiler servicing
Annual boiler servicing maintains efficiency and warranty validity. Our certified technicians inspect gas pressure, flue integrity, and component condition while providing proactive maintenance advice. Scheduled reminders ensure timely servicing for residential and commercial clients.
Landlord certificates
Comprehensive gas safety inspections for rental properties, including appliance testing, flue checks, and certificate issuance. We maintain detailed records and provide landlords with documentation meeting legal requirements under the Gas Safety (Installation and Use) Regulations 1998.
Smart heating solutions
Modernise heating systems with smart thermostats and WiFi-enabled programmers. These solutions enable remote temperature control, energy usage monitoring, and automated scheduling to enhance comfort while reducing utility bills through improved efficiency.
Questions
Do you offer 24/7 emergency heating repairs?
Yes, we provide 24-hour emergency boiler repair services with rapid response times for heating breakdowns.
Which areas do you cover?
We serve Derby, Swadlincote, Burton-upon-Trent, and surrounding Derbyshire areas for all heating and plumbing needs.
Are your engineers Gas Safe certified?
All our heating engineers hold current Gas Safe registration for safe, compliant installations and repairs.
Do you provide landlord gas safety certificates?
Yes, we conduct annual gas safety checks and issue Landlord Gas Safety Records as required by law.
Can you service all boiler brands?
We service and repair all major boiler manufacturers including Worcester Bosch, Vaillant, Baxi, and Ideal.
Do you offer boiler warranties?
New boiler installations come with manufacturer warranties up to 10 years when registered through us.
Videos
Reviews (23)
Susie Pilkington
Jun 22, 2022
Report
I needed a new shower fitting and I didn't want to replace any of my lovely tiles. Paul talked me through the work and possible new equipment and even sourced and collected a replacement, amazing! Andy replaced the new double shower for me and left everything working, spotless and sparkling: it looks fantastic. I needn't have been nervous as work dates and timings for the installation were kept and the end result was far better than I could have hoped at an excellent price.
All the worrying I did beforehand was unnecessary and I had service with a smile. Paul and Andy really do love what they do. Susie Pilkington My toilet cistern was faulty and a plumber fixed it very quickly. Thank you.
All the worrying I did beforehand was unnecessary and I had service with a smile. Paul and Andy really do love what they do. Susie Pilkington My toilet cistern was faulty and a plumber fixed it very quickly. Thank you.
Ross Meikle
Jun 11, 2022
Report
The response and service we got for our issue was great, Paul and his team are very customer focused in helping solve the issues. Would highly recommend for any plumbing and heating issues/servicing.
Andy M.
May 24, 2022
Report
Carried out a boiler & fire service, with a minor plumbing job. Excellent communication, Paul helped me to minimise the cost by planning the job with me. Paul 2, who worked on the job was very informative and efficient. Thanks.
Matthew Price
Apr 18, 2022
Report
What a brilliant service. We contacted Paul on Sunday as our boiler packed up on Saturday night and left us with no hot water. A visit was organised for the Monday within an hour of us messaging. Charlie turned up bang on time and quickly found the fault. He went above and beyond to resolve the issue and provided an elite service. If we could give more than 5 stars we would. Thanks again. Matt and Lou
Martin Gilchrist
Mar 23, 2022
Report
All central heating system valves & radiator replaced, Nest thermostat fitted recently on same day. Just had Paul's team replace a shower screen and 3 tiles. thanks Chris. Responsive, professional, excellent service. What I like the best is Paul and his team do what they say they are going to do when they are going to do it. Breath of fresh air compared to other experiences I've had. Much appreciated.
Kim Walker
Mar 03, 2022
Report
Panicked text sent to Paul on Thursday as my boiler was making a loud humming noise. It did stop after about 5 minutes but Paul still booked an engineer to come out. Darren came on Monday and changed a few parts and kept me informed throughout the whole job. Very polite and professional. Weve been using paul and Charlie for a few years now for our annual gas safety checks. Nothing is too much trouble and Charlie has a smile on his face all the time even when he's faced with my two little girls who, at their age like to ask ALOT of questions. 5*
Sarah Tennant
Jan 05, 2022
Report
An outstanding company. I have now used The Heating Expert for several jobs, ranging from a new boiler to maintenance and checks, and Paul and Charlie have provided fabulous service on every occasion: a remarkably swift response, prompt arrival, excellent work and sensible charges. If Heineken ran a central heating and plumbing business.
Kirsty Yates
Dec 30, 2021
Report
Excellent service, prompt appointment and very responsive. Highly recommend. Service:Heating maintenance
John Bathgate
Dec 17, 2021
Report
Very friendly and helpful company. Had a leak on the heat exchanger and they suggested calling the manufacturer instead of them fixing it, the boiler was still under warranty so they saved me a huge amount of money. Will definitely be using them in the future. Service:Heating maintenance
Bryn Woodward
Dec 08, 2021
Report
It was time to have my central heating boiler serviced and one again I chose the Heating Expert to do it. I had a smart problem develop between booking my service and the date for it to be done, Paul managed to bring the date forward and so Charlie turned up on time and serviced the boiler but noticed the gas pressure to my house was low and so he called in Cadance who arrived within an hour and promptly sorted the issue. All in all once again a first rate service from the Heating Expert.
Maureen High
Nov 26, 2021
Report
One cold November day the heating decided not to work. We phoned Paul early morning who sent his lovely son to check this out. Within an hour Paul's son was here. By 11.30 the heating was working. All nice and warm. So prompt polite and professional. Excellent customer service during repair and post repair. Thank-you so much to both guys
Alan Miller
Nov 24, 2021
Report
Great service by Paul - who is an obvious expert in the boiler we have which is Worcester Bosch - he carried out the service and gave expert advice on conditions that require attention - all in all when Paul left I was confident that the boiler had been correctly serviced and for next years service will go no further than the
James Boddington
Nov 20, 2021
Report
Great work by the Hearing expert today. They called on time and completed a boiler service promptly and professionally. I'd recommend to anyone needing boiler maintenance/repair - they also do plumbing work too!
Spencer'S. Fitness
Nov 20, 2021
Report
Spoke to Paul about my elderly Mums heating not working on a very cold, frosty day and he quickly agreed to fit my Mum in on the same day. Arrived as promised and fixed my Mums heating quickly and professionally. Will 100% use again. Services:Heating maintenance, Heating system repair
Matt Allen
Nov 13, 2021
Report
A quick and simple kitchen tap replacement which was performed professionally and with care. The company are a pleasure to deal with and, although the job was relatively small, I was treated in the same way as someone having a new heating system installed. This company sets the benchmark for customer service. Service:Water fixture repair
Stella Smith
Nov 06, 2021
Report
I want to thank everyone at The heating expert. We needed some short notice inspections doing as part of our house sale. Paul and the team came to our rescue and helped us on 4 separate requirements. Life savers!
Alan Harper
Oct 17, 2021
Report
This is the first time I have used The Heating Expert and am completely satisfied with the excellent service provided. I used the Glow Worm Authorised Installer website to request a quote to service my boiler. Paul was quick off the mark to contact me. We agreed a date and time and Charlie arrived on time to service my boiler. During the service Charlie found that the boiler, which was still under warranty, had a defective gas valve.
Rather than potentially invalidate my warranty Charlie rang Paul and between the 2 of them they contacted Glow Worm ( Vaillant) direct and within 2 days the Glow Worm engineer arrived to replace the defective gas valve and fit a new gasket. I then advised Paul when the warranty work has been completed and arranged for Charlie to return to complete the service. Charlie arrived on time and completed the service in a professional and timely manner.
I am completely satisfied with the work undertaken and the service provided. In fact I have some other plumbing work which needs to be undertaken and have already contacted Paul to complete this work
Rather than potentially invalidate my warranty Charlie rang Paul and between the 2 of them they contacted Glow Worm ( Vaillant) direct and within 2 days the Glow Worm engineer arrived to replace the defective gas valve and fit a new gasket. I then advised Paul when the warranty work has been completed and arranged for Charlie to return to complete the service. Charlie arrived on time and completed the service in a professional and timely manner.
I am completely satisfied with the work undertaken and the service provided. In fact I have some other plumbing work which needs to be undertaken and have already contacted Paul to complete this work
Lyn Walsh
Sep 24, 2021
Report
Outstanding service. We were having a floor fitted and the flooring people discovered a leak beneath the old floor. This needed fixing before the new floor went down, but we only had a couple of hours to do it as the flooring people had to leave. The Heating Expert got someone out to fix it and (fix properly) in an hour and saved us having no floor for weeks while we waited for the flooring people to have a free day to get back. Cannot praise The Heating Expert enough.
Andy S.
Oct 11, 2018
Report
The only people I would use to sort out any boiler/heating issues. Great communication, nice friendly service and reliable.
Kate Owen
I have just had a new boiler installed and would highly recommend Paul and his team. Having not lived in the local area for long I found Paul using a google search and used his company after being impressed with all the reviews. I am so pleased that I found Paul as he was so helpful before having the boiler installed, during and after. His personal service is really what makes the difference. Don't waste your time looking at any other companies - the service you get from The Heating Expert will not be beaten!
Nick Kilford
This is a great business and the personal service Paul provides is second to none. He always picks up his phone if available and responds to messages promptly when he is otherwise engaged.I needed to find a reliable firm to carry out an inspection and service of a gas boiler and central heating system ahead of completing a house purchase. The Heating Expert were the first people I called based on the very strong reviews and aside from a quote that I knew to be fair the quality of the conversation with Paul was such that I knew immediately there was little to be gained by looking elsewhere.
The work was carried out on time with some key issues - including the risk of serious electric shock due to previous faulty workmanship by another company - identified. This enabled us to recover the costs of the repairs necessary ahead of completion. Subsequently returned to Paul post completion to arrange for the works to be undertaken and again everything dealt with to a high standard and my complete satisfaction. I highly recommend this firm and will be using them for all of my central heating needs going forward.
The work was carried out on time with some key issues - including the risk of serious electric shock due to previous faulty workmanship by another company - identified. This enabled us to recover the costs of the repairs necessary ahead of completion. Subsequently returned to Paul post completion to arrange for the works to be undertaken and again everything dealt with to a high standard and my complete satisfaction. I highly recommend this firm and will be using them for all of my central heating needs going forward.
Neal Covington
An individual of the company came on a recommendation. I have not been disappointed. Have used The Heating Expert for odd plumbing jobs; moving a radiator, moving a gas pipe to the cooker, as well as for boiler servicing - I've never experienced any problems with their reliability or the jobs that they do. I would highly recommend.
Bethany Wood
We contacted Paul last week after having multiple issues with our kitchen hob. As we both work awkward hours it was proving difficult to find a time when we would be in but he got us in at a convenient time on Saturday. Upon arrival, Justin assessed that there was an issue that they wouldn't be able to address immediately but would return on Monday to finish the job. We now have a working hob less than a week after we contacted the heating expert and less stress in our house!