Business Details
Emergency
services
Open 24/7
always available
Expert Plumbing & Heating Services in Kingston
West Gas Service has built a reputation as a trusted plumbing and heating company serving Kingston and surrounding areas. With over two decades of hands-on experience, our Gas Safe registered engineers deliver reliable solutions for homes, landlords, and businesses. We specialise in boiler installations, emergency plumbing repairs, and heating system maintenance, combining modern tools with top-tier parts to ensure lasting results. Our commitment to quality is reflected in our 24/7 availability, transparent pricing, and a 2-hour response time for urgent issues. Customer satisfaction remains our priority, evidenced by our track record of positive testimonials and long-term client relationships. We adhere to strict safety standards, offering Gas Safe certifications and manufacturer-backed warranties for boiler installations. Whether addressing minor leaks or undertaking full system overhauls, our team prioritises efficiency, professionalism, and clear communication from initial consultation to final inspection.
Services
Boiler Installation
Plumbing Repairs
Heating Services
LPG Solutions
Emergency Callouts
Gas Certificates
Pipe Work
Drainage Clearance
Water Leak Repair
System Maintenance
Served areas
- Staines & Chertsey
Highlights and features
- 24/7 emergency plumbing and heating services with 2-hour response times
- Gas Safe registered engineers with over 20 years of industry experience
- Transparent pricing with no hidden fees or unexpected charges
- Manufacturer-accredited boiler installations with extended warranties
- Customer satisfaction guaranteed through professional, tidy workmanship
Associations and certifications
- Gas Safe Register
What people say
Prompt, efficient service
Professional workmanship
Transparent pricing
Reliable emergency response
Excellent customer communication
Services
Boiler Installation
We specialise in professional boiler installations for both residential and commercial properties. Our Gas Safe registered engineers handle all major brands including Vaillant, Baxi, and Worcester Bosch. We provide full system integration with smart thermostats, pressure testing, and manufacturer warranty registration. Our installations prioritise energy efficiency and long-term reliability while meeting all UK safety standards.
Plumbing Repairs
Our emergency plumbing repair service addresses leaks, burst pipes, and drainage issues with rapid response times. Using non-invasive leak detection technology, we identify and resolve hidden water leaks in walls, floors, and gardens. We repair all plumbing fixtures including toilets, sinks, and radiators while maintaining clean, disruption-free workspaces.
Heating Services
We offer comprehensive heating system maintenance and repairs for domestic and commercial properties. Our services include power flushing, radiator balancing, and combustion analysis to optimise system efficiency. We install and service modern heating controls including smart thermostats while providing preventive maintenance plans to avoid seasonal breakdowns.
LPG Services
We provide LPG installation and maintenance for properties without mains gas access. Our services cover catering trailers, rural kitchens, and static lodges with safe gas cylinder installations and pressure regulation systems. We conduct regular safety checks and emergency leak detection for both residential and commercial LPG systems.
Emergency Callouts
Our 24-hour emergency service handles urgent plumbing and heating failures with guaranteed 2-hour response times. We provide immediate boiler repairs, pipe burst solutions, and heating system diagnostics at any time of day or night. Emergency callouts include free initial assessments and transparent pricing for after-hours services.
People
Ralph Watson
Owner Engineer
Ralph Watson brings over 20 years of plumbing and heating expertise to West Gas Service. Known for prompt, professional service, he specialises in boiler installations, emergency repairs, and system maintenance. His hands-on approach ensures every job meets strict quality standards while maintaining clear customer communication throughout projects.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24-hour emergency plumbing and heating repairs with guaranteed 2-hour response times across Kingston and surrounding areas.
What payment methods do you accept?
We accept debit cards, credit cards, bank transfers, and contactless payments for all plumbing and heating services.
Are your engineers Gas Safe registered?
All our engineers are Gas Safe registered and fully insured for both domestic and commercial heating system work.
Can you install smart heating controls?
Yes, we install and configure smart thermostats including Nest, Hive, and Tado for complete heating system automation.
Do you serve commercial properties?
We provide tailored plumbing and heating solutions for offices, restaurants, and retail units across Kingston and surrounding counties.
What areas do you cover?
We serve Kingston, London, Middlesex, Surrey, Berkshire, and Buckinghamshire with both emergency and scheduled plumbing services.
Reviews (14)
Natalea Dixon
Mar 26, 2021
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Cannot say enough good things about Ralph! So professional, friendly, and amazing at what he does! I've used him a number of times now and wouldn't go anywhere else! 1000% recommended! Services:Water heater installation, Plumbing pipe repair, Water heater repair, Toilet repair
Jayne Chambers
Apr 06, 2019
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I first used Ralph last year when he inspected one of my rental properties, the central heating had to be flushed due to blockages, Ralph completed the work in a good and timely manner and my Tenant did nothing but sing his praises. Two weeks ago the Boiler started leaking in my other rental property, Ralph arrived very quickly to check the problem out, gave very good and helpful advice / guidance, resulting in fitting a completely new boiler which he also moved to a more suitable site, again his workmanship was great and my other Tenant too was very impressed, If you need a Plumber then Ralph is your man
Sue Pritchard
Mar 07, 2019
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Ralph installed a new gas central heating system for us a few years back and we were pleased with the quality of his work. We called him back when we needed a boiler replaced in another house. Ralph turns up on time and answer calls promptly. You can rely on him to do a professional job.
Brian Harries
Jan 17, 2019
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First met ralph and his team a year ago when they fitted a new boiler for me. They Had to replace a 30+ year old boiler which ment quite a lot of configuration, not just in pipe work but also with electrics and brickwork. Was impressed with Ralph and his team in the way they went about their work, very tidy and knowledgeable and taking time to answer any queries i had. Also used them for my first service. Would definitely recommend Ralph and his team.
K. Tomlin
Oct 30, 2018
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A man who answers the phone, does what he says he is going to do and turns up when he says he is going to turn up. On top of that does a good job too. He solved an issue for my 80 year old dad within 4 hours on a very cold day, when he would have been left without heating!
Chris
Mar 28, 2018
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Ralph and his team were great. They were quick at responding and worked around our diaries to find a slot to fully replace our boiler. The service was top quality and the team were polite, friendly and clean! Would definitely recommend.
Sean Adams
Nov 29, 2017
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Picked West Gas having found there details on Google. Very friendly and honest. Quick to come out and give a no obligation quote and followed up just as quickly with queries. Definitely will use again - Excellent service.
Kevin Thompson
Nov 17, 2017
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Boiler service - Did a very thorough job checking the boiler and gas oven, gas meter and also checked gas fire and also reset my controller. Would definitely recommend.
Steve Purdy
Jun 20, 2017
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I have used Ralph and his team at West Gas on several occasions now and as a landlord often have call for a Heating engineer. Over the years I have developed a total trust for Ralph and his team to do identify the problem and to do the necessary work quickly, efficiently, effectively and at a reasonable and fair price. I Would strongly recommend.
Mark Simonds
Jun 17, 2017
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Boiler replacement. "Ralph provided an excellent diagnosis of the problem and was diligent in finding a solution."
John Richmond
May 11, 2017
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Fitting Combi-Boiler: Excellent job done Ralph was very polite and very quick and efficient. Well pleased, would recommend him to anyone, you could not fault him on anything.
Julie Keen
Mar 16, 2017
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Ralph have completed my boiler instalation. I was very happy with the quote and later I was very pleased with the service provided by him. He answered to all my question in a very simply way so that I could understand.
Michael Writer
Feb 05, 2017
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Very happy with whole experience and outcome. Although they weren't the cheapest, I felt comfortable with Ralph and his guys and respected the fact he recommended a higher spec boiler and warranty and stood his ground when up against a cheaper quote. They were friendly, turned up on time, kept the work-space tidy and finished the work promptly and professionally. I would definitely recommend them. Mike from Ashford
Johnathon Ritton
Jan 03, 2017
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Replacement boiler. "Ralph and his team have done a lot of work for me. I assist elderly and vulnerable adults. He is always helpful, efficient and trustworthy. I need someone who customers trust and feel comfortable with."