Business Details
33 Years
experience
Emergency
services
Professional Plumbing & Heating Services in Torquay
Established in 1993, South West Plumbing Services is a family-run business dedicated to delivering exceptional plumbing and heating solutions across Torbay, Teignbridge, and the South Hams. Our team of Gas Safe and OFTEC registered engineers combines decades of experience with a commitment to personalized service, ensuring every customer receives tailored advice and reliable support. We operate a 24/7 emergency call-out service, prioritizing prompt response times and transparent communication from initial contact to job completion. Our MCS accreditation underscores our expertise in renewable energy installations, including heat pumps and Worcester Bosch systems.With a 100% satisfaction guarantee and a track record of 5-star customer reviews, we maintain rigorous quality standards through annual boiler services, public liability insurance coverage, and continuous staff training. Our showroom in Torquay offers hands-on demonstrations of heating technologies, while our HeatCare service plans provide ongoing maintenance and peace of mind. We emphasize clear pricing structures, no hidden fees, and adherence to ethical business practices, ensuring clients receive both technical excellence and exceptional customer care.
Services
Boiler installations
Emergency repairs
Heat pump systems
Bathroom installations
Central heating
Gas safety checks
Power flushing
Smart controls
Landlord services
Worcester Bosch systems
Details
- Year established: 1993
Highlights and features
- We offer 24/7 emergency plumbing and heating services with no call-out charges
- Our family-run business has served the local community since 1993
- We maintain 5-star customer reviews across multiple independent platforms
- Our engineers hold Gas Safe, OFTEC and MCS accreditation for all major services
- We provide personalized service plans with guaranteed next-day response times
Associations and certifications
- MCS (Microgeneration Certification Scheme)
What people say
Brilliant service
Efficiently and pleasantly done
Extremely professional
Quick response times
Knowledgeable engineers
Services
Boiler installations
We specialize in natural gas, LPG and oil boiler installations with Worcester Bosch showroom demonstrations. Our Gas Safe engineers conduct heat loss calculations to recommend optimal system sizes. All installations include 5-year guarantees and come with access to government grants for qualifying replacements.
Emergency repairs
Our 24/7 call-out service handles burst pipes, leaks and heating failures across South Devon. Engineers provide immediate telephone advice to minimize damage before arriving. Repairs cover all plumbing systems including toilets, showers and central heating with transparent pricing and no overtime charges.
Heat pump systems
As MCS accredited installers, we offer air source heat pumps with government grant eligibility. Our specialists assess property suitability considering insulation levels and space requirements. We handle complete installations including system design, outdoor unit placement and integration with existing heating systems.
Bathroom installations
We provide full bathroom renovations including plumbing, tiling and fixture installation. Our team handles projects from small cloakrooms to luxury en-suites, working with clients to select appropriate materials and layouts. All work complies with building regulations and includes final safety certifications.
HeatCare service plans
Our tiered service plans offer annual boiler servicing and priority repairs. Basic plans start at 7.99/month with premium options covering full system repairs and replacement boilers. All plans include 24/7 helpline support and discounted labour rates for additional work required.
People
Bill Yeoman
Surveyor
Experienced heating engineer with specialist knowledge in boiler system design and Worcester Bosch product specifications. Conducts detailed property assessments to recommend optimal heating solutions.
Josh Powel
Installation Engineer
Certified boiler installation specialist known for meticulous workmanship and clear client communication during complex system upgrades. Maintains high customer satisfaction ratings for attention to detail.
Andrei
Plumbing Engineer
Skilled diagnostician praised for resolving complex plumbing issues efficiently. Demonstrates exceptional customer service skills while explaining technical matters in accessible terms.
Questions
Do you offer 24/7 emergency plumbing services?
Yes, we provide 24/7 emergency call-out services for plumbing and heating issues across South Devon with no additional charges for out-of-hours work.
Are your engineers qualified and accredited?
All our engineers hold Gas Safe and OFTEC registrations, with MCS accreditation for renewable energy installations. We maintain £5m public liability insurance.
Can you help with boiler grant applications?
As MCS accredited installers, we assist with Boiler Upgrade Scheme applications for air source heat pump replacements, handling all necessary documentation.
Do you provide service plans for existing boilers?
Yes, our HeatCare plans start from £7.99/month and include annual servicing, priority repairs, and discounted labour rates for additional work required.
Which areas do you cover?
We serve Torbay, Teignbridge and South Hams districts, with our Torquay showroom providing product demonstrations and technical consultations.
What payment options are available?
We accept major credit/debit cards and offer financing through Novuna Personal Finance for qualifying installations, subject to status and credit checks.
Reviews (6)
Old Hack
Dec 30, 2021
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Punctual, professional and polite plumbers, no hidden extras and the office staff are the same. Highly recommended Services:Pipe repair, Leak investigation and repair, Heating maintenance
Roger Tackley
Oct 17, 2021
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No hesitation in recommending this company who we have had attend problems 3 or 4 times. Rob was very helpful and knowledgeable. Thanks! Services:Shower repair, Tap repair, Leak investigation and repair
Gill Atkinson
Aug 31, 2021
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Extremely pleased - prompt, courteous and efficient service. Keiran was brilliant. Highly recommended Service:Leak investigation and repair
Chris Fry
Jun 15, 2021
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I called the day after the Xmas break as our heating had stopped working on a very cold day. British Gas had already told me that couldn't come for a over 1 week. On calling SW Plumbing, I was greeted by a helpful administrator, she organised an appointment within 3 hours. The service engineer arrived and was professional and helpful replacing a faulty valve within 1 hour. I couldn't been happier with the service I received.
Mark Latham
May 03, 2021
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Excellent service, on route update, email confirmations, very reassuring, clean and tidy. I dealt with Sue to make the initial booking who was very professional. Andrei carried out the repairs who was very polite, and completed the work in the time suggested. Services:Faucet installation, Shower installation, Faucet repair
Belinda Southby
Mar 30, 2021
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Really happy with the service from start to finish. The work was professional and as expected. The engineer was excellent - respectful, on time, informative. I highly recommend. Services:Toilet installation, Shower installation
